Not 100% AI. It’s Human + AI, because we treat humans.
PractiAI picks up every call, captures the request, and hands your team a patient already taken care of.
Answers day, night, and weekends. No patient left on hold or sent to voicemail.
Captures caller details and routes each request to the right place, transcribed and summarized.
Handles routine calls from your website and prompts, so your desk stays with the patients in the room.
Handles the Monday rush and lunch crunch at once, with no busy signals and no extra hires.
Built for healthcare, with patient data handled under strict protocols.
The patient who reaches voicemail rarely leaves one. They call the next practice and book there instead. Your staff never see it happen.
Somebody picks up while the patient is still on the line, not four hours later.
What they wanted, when they can come in, and how to reach them, written down, not remembered.
Your team works a list of real requests instead of guessing what the voicemail light means.
The same four steps run on every patient call, so callers get help fast, your team only gets what truly needs them, and nothing said on the phone is lost between the two.
PractiAI picks up on the first ring with your custom greeting, including nights, weekends, and the lunch-hour rush, with the after-hours and emergency disclaimer you approve.
It answers the caller's question directly using your website content and the prompts you provide, with no menus and no hold time.
The request, the caller's details, and the callback they expect are written into a structured record your team can work from.
Anything that needs a person goes to the right team per your routing workflow, with everything the caller already said attached.
On every call, PractiAI answers, resolves what it can from your website and custom prompts, and routes anything it can’t to the right person or department, so the routine, high-volume calls stop pulling your staff away from in-office care.
Takes book, reschedule, and cancel requests and routes them to your scheduling team to finalize.
Logs refill requests, nurse-line questions, and provider-connect calls, then routes each to the clinical staff who handle it.
Takes records and lab-result inquiries, referral requests, and address, contact, and insurance updates, with the details your team needs to act.
Answers your practice-specific questions (hours, prep, forms, directions) from your website and prompts, at any hour.
Covers nights, weekends, and holidays, taking messages and escalating urgent calls to your on-call line by your rules.
Handles balance inquiries and payment questions, routing anything that needs your billing team.
Every call is tracked and every request captured. Your own workflow, not a projection.
Answered or not, each call lands in one list with its time, type, and what the caller wanted.
See the day as it happens, read any conversation, and check what your team still owes a caller.
Keep who is in and who is accepting new patients; PractiAI answers from what you set.
Fix a captured detail in the dashboard yourself. Your EMR and schedule stay under your staff's control.
Every request is captured as fields, not free text, so volume, topics, and outcomes can be counted.
| Time | Call type | Captured | Outcome |
|---|---|---|---|
| 9:02 AM | Appointment request | Preferred days, callback window | Routed to scheduling |
| 9:26 AM | Medication refill | Medication, pharmacy, prescriber | Routed to clinical |
| 10:11 AM | Billing question | Statement date, amount in question | Routed to billing |
| 10:48 AM | New patient | Reason for visit, insurance on file | Routed to front desk |
PractiAI comes from decades of running the front and back office of California physician practices. It knows how a medical office actually works.
| A staffed front desk | With PractiAI | |
|---|---|---|
| Availability | Office hours only. Nights, weekends, and the lunch rush go to voicemail. | Every call answered and logged, including after hours and during the rush. |
| Cost efficiency | Each added line of coverage is another salary, plus overtime, turnover, and training. | One call or a hundred at once, at a fraction of the cost of staffing the same hours. |
| Compliance | Depends on who picked up and what they wrote down that day. | HIPAA-conscious workflows, with Business Associate Agreements across our voice and communication platforms. |
| Operational flexibility | Changing a script or a routing rule means retraining the people who answer. | Configured to your greeting, your call types, and your routing rules, changed when you say so. |
| Reliability | A busy or distracted desk handles the tenth call differently from the first. | A natural, friendly voice that follows your greeting, your policies, and your escalation rules on every call. |
Closing the loop: Human + AI, working together.Your virtual AI receptionist captures and routes patient requests, but it isn’t a clinical decision-maker. It’s a communication layer. Your staff review and finalize every action; it doesn’t edit your EMR or schedule directly. It captures patient intent, like a specific reschedule request or refill need, for your team to execute, so PractiAI handles the high-volume data capture while your clinical and administrative staff keep final oversight and control.
We do the setup. You keep your number, your greeting, and full control over what PractiAI says and does.
We map your call types, scheduling rules, and the questions your front desk fields most.
We script your greeting, routing, and escalation paths, then connect PractiAI to your systems.
We run real call scenarios with you and fine-tune the voice and responses until it sounds right.
Forward your line and PractiAI starts answering, with reporting and ongoing tuning from our team.
A short walkthrough of how PractiAI is set up for your practice: how we map your call types, script your greeting, and connect to your systems.
This explainer is an AI-generated animation, not recorded footage.
Pick your specialty and adjust the inputs. Every number is an estimate you can change to match your practice.
These are planning estimates, not a quote. Calls per encounter and staffing costs vary by practice, so adjust the inputs above for a figure that fits yours.
| Specialty | Calls / encounter Estimated phone calls a practice gets for each patient visit: appointments, refills, results, and questions before and after the visit. | Monthly calls Total calls a month = your monthly patient encounters × the calls-per-encounter estimate. | PractiAI cost What PractiAI costs at that call volume: the $500/mo base (up to 1,000 calls) plus $0.47 per call beyond that. | Savings / month Your front-desk cost minus the PractiAI cost. The amount you keep each month. |
|---|---|---|---|---|
| Primary care · your selection | 6 | 3,000 | $1,440 | $3,110 |
| Specialty / multi-specialty | 4 | 2,000 | $970 | $3,580 |
| Pediatrics | 7 | 3,500 | $1,675 | $2,875 |
| OB/GYN | 5 | 2,500 | $1,205 | $3,345 |
| Dermatology | 3 | 1,500 | $735 | $3,815 |
| Orthopedics | 4 | 2,000 | $970 | $3,580 |
| Podiatry | 4 | 2,000 | $970 | $3,580 |
| Rheumatology | 5 | 2,500 | $1,205 | $3,345 |
One simple plan. See what you’d save before you book a demo.
Plus $250 one-time setup on your first invoice. Estimates only, not a quote.
Higher-volume practice? We’ll tailor your included calls and rate as you grow. Talk to our team →
Tell us about your practice and we’ll reply within one business day with what PractiAI would look like on your phones.
Rather not wait? Try for Free and talk to your own AI receptionist in about a minute.
Answer four questions and talk to your own AI receptionist in about a minute, right in your browser.
Prefer a human? Get in touch
